Privacy Policy

ValetNYC is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use the ValetNYC app or our website (collectively, the “Services”).

1. Information We Collect

When you use ValetNYC, we collect the following types of information:

a. Location Information

    •    Real-time location data from your device when you request or receive a valet service.

    •    Drop-off and pick-up locations to help coordinate valet hand-offs and optimize parking efficiency.

b. User Profile Information

    •    Name, phone number, and payment information (handled securely via third-party providers such as Stripe).

c. Vehicle Information

    •    Car make, model, color, and license plate to identify and manage parking logistics.

d. Usage Information

    •    Basic analytics such as app usage patterns, feature interactions, and request frequency to improve our Services.

2. How We Use Your Information

We use your information to:

    •    Facilitate and fulfill valet parking services.

    •    Provide real-time updates on vehicle status and location.

    •    Optimize parking availability and efficiency using location-based data.

    •    Improve app functionality, customer experience, and operational planning.

    •    Comply with legal obligations and prevent fraudulent or unsafe activity.

3. How We Share Your Information

We do not sell your personal data. We may share information with:

    •    Valet partners who need vehicle and pickup details to fulfill your request.

    •    Service providers (e.g., payment processors, cloud storage, SMS platforms like Twilio) who assist in delivering our services.

    •    Law enforcement or legal authorities, when required by applicable law or to protect rights and safety.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your data. All transmissions are encrypted and stored securely on cloud platforms such as AWS or Firebase.

5. Your Privacy Rights

You have the right to:

    •    Access the personal information we have about you.

    •    Request correction or deletion of your personal data.

    •    Opt out of non-essential communications.

To make a request, please contact us at rishi@valetnyc.co

6. Data Retention

We retain your data only as long as necessary to provide our Services and for legitimate business purposes (e.g., transaction records, legal compliance).

7. Children’s Privacy

ValetNYC is not intended for children under 13. We do not knowingly collect data from minors. If we learn that personal information from a child has been collected, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. You’ll be notified of material changes through the app or via email.